Lotus Concierge
Digital Hospitality Platform
Siem Reap hotel lobby
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20 min
Free Trial
Free Trial
60 days
About
About
Lotus Concierge
Languages
Languages
16 languages
Plans
Plans
Essential · Professional · Enterprise
Online

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See Lotus Concierge in Action

20-min demo walkthrough

Please choose a Monday–Friday.

Choose a time between 7:00 and 19:00.

Monday–Friday · 7:00–19:00 · Cambodia time (UTC+7)

By requesting a walkthrough you agree to our Privacy Policy and Cancellation & Refunds.

Free trial

60-Day Free Trial

Essential & Professional plans

How the trial works

Pay your plan setup fee, then enjoy your first 60 days of service complimentary. Standard 30-day billing starts on day 61.

  • Essential setup $149 — or Professional setup $249
  • Full platform access for 60 days after setup
  • Live chat, guest journey tools, and staff dashboard included
  • Cancel before day 61 if it isn’t the right fit

Enterprise plans do not include the complimentary 60-day period.

Pricing

Transparent Pricing

60-day trial on Essential & Professional

Billed every 30 days Billed annually Save 20%
Pre-Arrival
Essential
60 days complimentary
$149/ 30 days

Setup: $149

Billed annually: $1,430/yr

Pre-arrival concierge for direct bookings, tours, transfers, and spa — before guests arrive.

Pre-arrival Direct bookings Hotel branding
What's included
Guest experience
  • Website chat, Messenger & Telegram
  • 4 languages: English, Khmer, Thai, Vietnamese
  • Pre-arrival only — no in-room app
  • 24/7 Intelligent Lotus Concierge with Guest Relations live chat (pre-arrival only)
  • One-touch room bookings
  • Tour, spa, and airport transfer booking before arrival
  • Upselling pop-ups on the app
  • Hotel branding — your hotel name and look, plus Powered by Lotus Systems
Staff & revenue
  • Guest Relations Dashboard — confirm bookings, chat with guests, review revenue results
  • Telegram staff alerts for chats & orders
  • System Health — diagnose chat, Telegram, and workflow issues
  • Log in to the hotel setup portal for easy onboarding
  • Track direct bookings & OTA commission saved
Support
  • Email support within 24 hours
  • Live support when available during business hours
  • 60-day complimentary service after setup
Recommended Full Journey
Professional
60 days complimentary
$249/ 30 days

Setup: $249

Billed annually: $2,390/yr

Full-journey concierge — pre-arrival through in-stay. Room service, spa, tours, and staff workflows in one place.

In-stay 8 languages Hotel branding
What's included
Everything in Essential, plus
  • In-room: guest QR → web app, plus Telegram Mini App
  • 8 languages incl. French, German, Spanish, Italian
  • Full in-stay Intelligent Lotus Concierge
Guest experience
  • Room service menus & in-chat ordering
  • Spa & activity booking
  • Tour bookings
  • Transportation, laundry, maintenance & refresh items
  • Guest QR codes for in-room access
  • Hotel branding — your hotel name and look, plus Powered by Lotus Systems
Staff & revenue
  • Staff Operations Dashboard — inbox, orders, reservations
  • Revenue results — direct bookings & OTA commission saved
  • Telegram alerts & department routing
  • System Health — diagnose chat, Telegram, and workflow issues
  • Knowledge base & image uploads in dashboard
Support
  • Email support within 24 hours
  • Live support when available during business hours
  • 60-day complimentary service after setup
Enterprise Scale
Enterprise
$349/ 30 days

Setup: $349

Billed annually: $3,350/yr

To start: $698 (setup + 1st month)

International scale — 16 languages, PMS integration, and automated pre-arrival journeys.

16 languages PMS Hotel branding
What's included
Everything in Professional, plus
  • WeChat in development — Official Account + Mini Program
  • 16 languages incl. Chinese, Japanese, Korean, Arabic, Hindi
  • PMS integration — personalized, availability-aware concierge
  • Automated pre-arrival welcome journeys
Guest experience
  • Includes all Professional guest-experience flows
  • Hotel branding — your hotel name and look, plus Powered by Lotus Systems
  • Full in-stay concierge for room service, spa, tours, and transport
  • Guest QR codes for in-room access
Staff & revenue
  • Staff Dashboard App — web & mobile with revenue results
  • Advanced routing & Telegram alerts linked to dashboard
  • System Health — diagnose chat, Telegram, and workflow issues
  • Knowledge base & image uploads
Support
  • Email support within 24 hours
  • Live support when available during business hours
  • Next-day emergency support during business hours
  • Ready to launch from day one

Running multiple properties or a villa collection? for a custom multi-property quote.

About Lotus Concierge

About Lotus Concierge

Digital hospitality for hotels

What we do

Lotus Concierge is a digital concierge platform for hotels — pre-arrival chat, in-room support, upselling, and direct bookings in one place.

  • Drive direct bookings & reduce OTA commissions
  • Grow in-room revenue — spa, tours, transfers & upsells
  • 24/7 guest chat with live staff handover
  • Staff dashboard for bookings & guest relations
  • Hotel branding on every plan — guest apps use your hotel name and look, plus Powered by Lotus Systems
  • Built for Cambodia — 16 languages supported

Ready to see it at your property? Book a free in-person demo →

Languages

Languages

Up to 16 languages by plan

Languages by plan

Guest chat works in the languages included with your plan — around the clock, with live staff handover when needed.

  • Essential (4 languages)
    English, Khmer, Thai, Vietnamese
  • Professional (8 languages)
    Essential languages + French, German, Spanish, Italian
  • Enterprise (16 languages)
    Professional languages + Chinese, Japanese, Korean, Arabic, Hindi, Portuguese, Russian, Indonesian

Not sure which plan fits your guest mix? Book a free in-person demo and we’ll walk through it at your property.