Lotus Concierge

Staff Operations

Please open the staff dashboard on a desktop or laptop

To continue the demo, please use a desktop or laptop. Phones and tablets aren’t supported.

Back to Lotus Concierge

Lotus Boutique

Staff Operations

Username Password

Demo tip: Sign in as "demo.manager" (password: 12345) for full access.

Lotus Concierge —

Operations

Approve arrivals and review live requests.

Lotus Boutique

—

— Using test data

—

Needs approval Live

0

No guests waiting for approval

Active requests Live

0

0 open conversations

No active requests right now.

Unread chats Live

0

0 open chats

No conversations yet.

0 0

Reply Time

—

Satisfaction

—

Direct Bookings

—

Rooms

—

Requests over time

Time range

No activity yet

Bookings over time

Time range

No activity yet

Needs approval

Guests waiting for in-room login approval.

0

No guests waiting for approvalNew in-room login requests appear here.

In-house

Approved stays — open chat anytime.

0

No in-house guests yet.Approved stays will appear here.

System status

Checking…

All clear No active incidents right now.

Could not load system status. You can still chat below.

Chat with Lotus Support

Checking…

Our team is offline right now. Describe the issue and we will open a ticket and email you a copy.

Replies go to the guest. Use Internal team inside a chat for department coordination.

Past guest conversations — restore to reply again.

Requests

↑↓ move · Enter open · C confirm

Sort

No active requests — new ones will appear hereGuest orders from the app land here in real time.

Completed requests

No completed requests yet Archive a request from Requests when it is finished.

Guest approvals

No checked-out stays yet When Guest Relations checks a guest out, the stay appears here and the room is free for the next login.

Request details

Select a request to view details

Choose one from the list — or use ↑↓ and Enter.

↑↓ move · Enter open · C confirm

—

—

Request progress

Guest Relations

Internal coordination — the guest does not see this chat.

Team channels

Coordination rooms for guest requests. Guests cannot see these messages.

Guest Coordination

No team channels yet.Channels appear when guests have active requests.

Guest inbox

Sort

No guest conversations

Pick a room bubble above to message any approved in-house guest.

Chat details

Select a guest to open the conversation. Unread chats appear on the left — pick one to reply.

Internal only — not visible to the guest.

Room —

–

Loading metrics…

Requests over time

Request volume by week in this period

Not enough weekly data yet

Conversations over time

Guest conversations by week in this period

Not enough weekly data yet

Revenue by product

Pre-arrival vs in-house guest orders

Revenue by department

Completed request revenue by team

Volume & reach

Operations footprint for this period

No performance data yet Seed the training demo or wait for guest traffic.

Order completed

This request is finished and moved to Completed requests.

Confirm

Are you sure?

Weight (kg)

Export data

Download CSV of live dashboard data for your records.

Channels In-house Pre-arrival

Datasets Active requests Completed requests Guest inbox summary Guest messages (full threads) Reservations Archived guest chats

Set your password

Choose a new password before continuing.

Current password New password Confirm new password

Staff accounts

Create usernames and temporary passwords for managers and department staff.

Add account

Username Display name Role Department Temporary password

Contact Lotus Support

Describe the issue or paste a System Health alert. We’ll follow up by email or Telegram.

What needs help?

Tip: Support → copy any alert text, then paste it above.

Telegram Email Lotus

Hotel settings

Configure analytics assumptions and your Lotus Concierge package.

Current package

Loading package…

Feature access does not update immediately — allow up to 7 business days. Your monthly rate changes on the next invoice (no mid-cycle charge).

OTA commission rate (%)

Used to estimate commission saved on direct room bookings vs OTAs like Booking.com.

Confirm package change

Entitlements change now. Billing updates on your next invoice.