Lotus Concierge
Staff Operations
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Staff Operations
Reply Time
Satisfaction
Direct Bookings
Rooms
No activity yet
No activity yet
Guests waiting for in-room login approval.
No guests waiting for approvalNew in-room login requests appear here.
Approved stays — open chat anytime.
No in-house guests yet.Approved stays will appear here.
Our team is offline right now. Describe the issue and we will open a ticket and email you a copy.
Feature access updates immediately. Your monthly rate changes on the next invoice (no mid-cycle charge).
Upload an .ics / .calendar file exported from your hotel software or connect an iCal URL for each room category. Lotus Concierge uses this to track live availability in the Pre-Arrival app and prevent double-bookings.
Connect your PMS so Lotus bookings and the staff reservations board stay in sync. Cloudbeds is live; other systems follow the same setup.
Used to estimate commission saved on direct room bookings vs OTAs like Booking.com, Agoda, and Expedia.
Select a request to view details
Choose one from the list — or use ↑↓ and Enter.
↑↓ move · Enter open · C confirm
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Update this request here — the guest sees your status in the app.
Internal coordination — the guest does not see this chat.
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Uptime across all services in this period
Guest-facing touchpoints and platform services.
Pre-arrival vs in-room workflow health.
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Request volume by week in this period
Not enough weekly data yet
Guest conversations by week in this period
Not enough weekly data yet
Pre-arrival vs in-house guest orders
Completed request revenue by team
Operations footprint for this period
